While the Human Rights Commission stressed that there are some deficiencies with regard to better care for people with disabilities when they travel or practice their daily life, Yasser Masoudi explained to “Al-Watan” that we are the deaf group, we suffer greatly in different sectors such as markets, hospitals, courts, etc., and if no one is available to understand Our language has returned uselessly, and this means the necessity of having an interpreter or imposing sign language courses on all sectors because we are part of society.
The deaf group suffers many difficulties during communication in some sectors that sometimes require a greater explanation in order to obtain the required service, for example types of perfumes, cosmetic colors, clothes, the type of coffee and the like.
Amira Mubarak Ba Haidara (from the deaf group) confirmed this, and explained that “the difficulties are many in various sectors and as a result of the lack of a language for dialogue between us, we return as we came without benefit, so the different sectors must be obligated to learn and understand this language in order to be able to communicate with us.” .
The certified sign language trainer and activist in deaf issues, Muhammad Al-Tkhais, believes that at least courses are imposed for a number of employees or employees in the shop in which he is trained and learns the basics of communicating with this group such as greeting and saying goodbye, asking about the required and basic colors, and the purpose of these courses for employees is not to master sign language Rather, it facilitates the provision of service to both parties, and this rule applies to all sectors that provide various services, such as cafes, restaurants, hospitals, and the like.
A member of the Board of Directors of the Marketing Association, Dr. Saleh Al-Shibl, said that the way the customer interacts with the deaf in the shops and how the other communicates with the employee should be monitored and monitored, and through which the employer can monitor gaps in how to communicate, and thus develop plans to improve the quality of service provided. Al-Shibl also believes that the issue of communication should be resolved by the two parties, the employee and the deaf, by training the two parties to reach a common point of contact between them, so that the seller and the deaf are qualified in how to deal in such places.
Al-Tkhais stressed that the deaf needs to feel that the one in front of them has the ability to understand them, and that communication between them to a large extent is possible and understandable – although the deaf is aware that the person does not speak the sign language – but just their feeling that the person in front of them understands them even in a simple way or is ready To understand and help them to the best of his ability, they will automatically help him and deliver what they want, whether to the seller or to the doctor in the event of going to the hospital.