The delay in Kuwait’s digital transformation reduces its economic growth… and distances it from the world


– Saud Al-Zayd: The Communications Commission granted permission to provide Microsoft 365 programs and services

– Haya Al-Wadani: “Information Technology” activates its vision within the framework of the government’s serious approach to digital transformation

Ammar Al-Husseini: Launching “Massar” to develop a government roadmap for transformation in all operations and services

Mishaal Al-Rabie: We need to develop technology specialists and preserve distinguished people in the government

– Mansour Al-Mathn: “Civil” has started digital transformation in its transactions since before the spread of “Corona”

“Using technologies to create the future of government work,” a slogan developed by Microsoft for its Smart Government Summit 2022, which was held yesterday at the Jumeirah Hotel, in cooperation with the Central Agency for Information Technology, and in the presence of a large crowd of officials from telecommunications companies, banks, government agencies and private sector institutions, under the auspices of the Minister of State for Communications and Information Technology and Minister of State for Municipal Affairs Rana Al-Faris.

Working papers, discussions and a review of digital transformation plans and an emphasis on the need to continue it within the framework of the serious trend towards a smart government in Kuwait, the conference addressed during two working sessions yesterday, with the participation of officials from Microsoft, the Communications and Information Technology Public Authority (Citra), the Public Authority for Civil Information, and the Authority Public Youth Authority, Kuwait Oil Company, Zain Telecommunications Company and others.

Activating the vision In this context, the Director General of the Central Agency for Information Technology, Haya Al-Wadani, affirmed the agency’s keenness to activate its vision and plans, within the framework of the serious trend towards adopting a smart government in Kuwait that keeps pace with global technical developments, and raises the country’s ranking on development indicators.

In her speech during the opening of the summit organized by Microsoft with the agency, Al-Wadani stressed that any delay in the digital transformation and the adoption of its plans in all ministries and government agencies, will lead to a delay in the economic system and the development wheel and reduce Kuwait’s economic growth and keep it away from keeping pace with the world’s technical developments, at a time witnessing The world has economic fluctuations that require accelerating the wheel of digital transformation at all levels.

Al-Wadani said that the Central Agency for Information Technology is keen to study the experiences of the countries surrounding Kuwait that have achieved amazing progress and successes in the framework of digital transformation in less than 5 years, pointing out that Kuwaiti youth will play a major role in achieving the desired progress, provided they are trained and developed their digital and technical capabilities and skills. Which helps him to carry out digital transactions easily and quickly.

Al-Wadani stressed that the adoption of digital transformation in the country will facilitate the implementation of transactions in all ministries, government agencies and private sector institutions, and will lead to reducing costs and operating expenses, and accelerating the transactions of citizens and residents around the clock.

She pointed out that “information technology” has cooperated with Microsoft in implementing many initiatives over the past years, including the Tamkeen initiative to analyze the status of ministries and government agencies in cloud computing, and to train employees on ways to save data, cybersecurity and artificial intelligence, and information analysis. All government agencies will enhance their interest in training in the coming period, which will reflect positively on the progress of transactions in providing services around the clock.

The “path” of the road map

For his part, the Deputy Director General of the Information Technology Authority, Dr. Ammar Al-Husseini, revealed during the first session of the summit, the launch of the “Massar” initiative in cooperation with Microsoft, in order to help government agencies develop a specific roadmap for digital transformation in all their operations, pointing out The initiative will assess the current situation and the value learned from digital transformation, review and benefit from the experiences of other entities and institutions in this context, identify the priorities and needs of each entity, develop a list of projects to be implemented, and proposed projects to be implemented in line with priorities, and form committees to follow up on the implementation of the map. immediately.

Al-Husseini indicated that the initiative’s work methodology includes collecting information, holding workshops with senior management and officials and leaders of the authorities, preparing the final report that includes proposals for the digital transformation map and the expected timetable, and providing a visual presentation to the senior management on the final report.

He called for the cooperation of government officials to make the “Massar” initiative successful, by committing and setting a time for holding workshops that extend from one to two weeks, hoping to implement the initiative until the end of this year, which constitutes another positive step in the digital transformation that Kuwait aspires to at all levels.

Al-Husseini stressed that data management, preservation, collection and analysis is a treasure that must be paid attention to and benefit from at all government levels, pointing out that the most prominent challenges facing Kuwait in the current period include data classification, a correct understanding of digital transformation, which is not easy and requires continuous awareness, and benefit From the lessons of “Covid 19” permanently and studying the data of the platforms that were launched to book appointments and others to know the gaps they face and work to solve them and meet the needs of citizens and residents to speed up services and implement official transactions quickly and without personal presence.

data classification

In a related context, a full-time member of the Board of Directors of the Communications and Information Technology Regulatory Authority “Citra” Saud Khaled Al-Zayd revealed that the required permission has been granted to provide Microsoft 365 programs and services in Kuwait, explaining that the responsibility for classifying data using these programs rests with government agencies.

Al-Zayd pointed out that each entity must classify its data before April 2023, which is the end of the time limit set in this regard, noting that the model prepared and approved for the use of government agencies is hybrid solutions, which are equipped for cloud storage purposes.

He added that “Microsoft 365” is a productivity cloud, and a set of applications that help the user to stay connected, accomplish their tasks and manage their work, and combines applications such as “Word”, “Excel” and “PowerPoint”, which are the best productivity applications in their class with cloud services. With this program, government agencies can store, access and share files from anywhere with a 1 TB online storage capacity for each user.

Al-Zaid stated that CITRA set 5 basic objectives when adopting the national policy for cloud computing, which include maintaining information security, attracting government agencies to work in Kuwait, improving the country’s electronic infrastructure, and regulating cloud computing services in the local market.

He noted that two teams from the authority worked during the “Corona” period to develop the regulatory framework for cloud computing, and to issue licenses to owners of infrastructure in the local market, stressing its constant readiness to answer any inquiries related to this framework and update it when needed.

Al-Zaid called on all government agencies to properly and rationally classify their data, noting that ignoring this issue would delay the transition to cloud computing and digital transformation in the country, stressing that the main objective of the classification process is to protect Kuwait’s security and data and not to place any restrictions on the authorities’ work government in the country.

big challenge

For his part, the Director-General of the Public Youth Authority, Dr. Mishaal Al-Rabee, pointed out that the digital transformation posed a great challenge in the authority, and led to a complete change of the work mechanism, noting that the cards of its affiliates had achieved many successes, stressing that digital transformation is not It is not only an electronic service, but rather it is about keeping pace with and adopting the latest developments in the world in terms of artificial intelligence, electronic cloud, and others.

Al-Rabee said during the conference that there is a great need to develop the capabilities of young people in government agencies at the level of digitization and technologies, and to give them exceptional advantages that ensure that they are kept away from the temptations that may reach them to leave government work and move to work in the private sector looking for great skills and experience in the world of information technology in all its sectors.

Al-Rabeeh called for coordination between all government agencies and working as one team in the context of digital transformation and the adoption of the smart government in all transactions in the coming period, praising the efforts of “information technology” and its continuous endeavor to develop the capabilities of government employees at the digital level, in order to ensure the acceleration of the pace of official transactions. And reducing expenses at all levels, which is what Kuwait seeks in the context of its serious keenness to digitize the operations of all its institutions, ministries and bodies.

civic efforts

As for the Deputy Director General of the Public Authority for Civil Information, Mansour Al-Mathn, he said that the authority has worked since before “Corona” to start the digital transformation in its operations, by launching the “My Identity” application, which was approved during the partial and comprehensive ban that Kuwait witnessed during the pandemic, pointing to the presence of 2.6 million users of the application, 6 million electronic audits conducted through it, and its approval among 30 government agencies in their official transactions.

He pointed to the launch of the Sahel application on September 15, 2021, which today witnesses the provision of 220 government services, revealing the registration of 1.4 million transactions through it, in an indication of the development of services provided by government agencies through the application.

Al-Mathhin stressed that the Civil Information Authority is continuing to implement many digital initiatives and develop its electronic services in the coming period, and to increase cooperation with government agencies to speed up the implementation of official transactions and reduce the documentary cycle and the number of papers used by auditors, which is also consistent with Kuwait’s commitment to limiting Environmental pollution at all levels.

Ongoing cooperation

For his part, General Manager of Microsoft Kuwait Alaa El-Din Karim affirmed the company’s keenness to cooperate with “information technology” and all government agencies, and help it with digital transformation in all its operations, reviewing many projects that were implemented locally in 1990, noting that Today, the company has 100 employees.

Ehab Fouda, General Manager of the Government Sector at Microsoft Middle East, confirmed that the company will work to enhance the achievements of all the parties it deals with in Kuwait, pointing out that it has had a successful career for more than 20 years in the local market, and that it aims to achieve more future successes.

In his speech, Fouda reviewed the company’s projects, plans, and products offered to government agencies, and its contribution to the technical development witnessed by many countries in the region.

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