Tripathi: Our vision since 1999 is to enrich people’s digital lives
Ooredoo Telecom won the “Best Application” award (mobile phone / tablet) at the prestigious 2019 Middle East and North Africa Digital Awards for its innovative MyOoredoo app.
This award adds to Ooredoo’s record of innovations and strong competencies in enriching the digital lives of individuals.
The award honors “MyOoredoo” as the best mobile app on the “iOS”, “Android”, “Windows Phone” and “Blackberry” platforms, which show creativity and fluidity.
The «MENA Digital Awards» is a dedicated award aimed at promoting digital innovation and media in the MENA region, in the first awards ceremony honoring digital efforts in the region.
The head of the marketing sector at Ooredoo Kuwait, Taban Tripathi, said that the company’s main vision since 1999 has been to enrich the digital lives of individuals, pointing out that it is committed to this day by building a successful competitive strategy that contributes to the growth of technology and progress to provide better services to customers.
Tripathi added that the company has exceeded more than one million monthly users of “MyOoredoo”, which strengthens its footprint in the digital world, as the application is one part of its multiple and effective competencies, indicating that obtaining the MENA Digital Awards for the year 2019 for the category “Best Application” (mobile phone) / Tablet), confirms its supremacy in the world of digitization.
easy to use
“MyOoredoo” is an easy-to-use mobile application that allows customers to perform various activities, including paying bills, recharging multiple lines simultaneously, and freely paying with “K-Net” or credit card, activating a Nojoom account, tracking points collected, and activating Many digital services, in addition to buying e-vouchers and viewing the latest Ooredoo offers, among others.
The company is constantly updating the “MyOoredoo” application in order to enhance the customer’s digital experience, by introducing new features that allow them to manage their lines digitally, without the need to visit any branch or communicate with the call center agents.
Some of the unique features of the application include the launch of the first digital mobile phone package in Kuwait (ANA), which gives customers the freedom to choose and add what they want to their packages, and the application of entertainment activities by adding Spin & Win on every recharge for prepaid customers, in addition to surprises. Free “Ooredoo” for every customer.
70 digital services
More than 70 digital services have been added that offer customers a variety of music, movies, series and digital coupons. They can get them using “Ooredoo Pay” and “Nojoom” deals that offer customers a distinctive lifestyle with exclusive offers for prepaid and postpaid customers.
This comes in addition to the WhatsApp support service through the application, which gives customers the freedom to choose how to communicate with the company in a better way, more effectively, and at any time.