– Al-Jassar: “Shlonak” is a product of the tremendous cooperation between the government sector, “Information Technology” and “Zain”
The activities of the eighth e-government forum under the slogan “Inclusive e-government is an urgent necessity after Corona”, which was organized by the NoufEXPO Company to organize exhibitions by default, concluded the activities of the e-government forum, in compliance with the health requirements imposed by the Corona pandemic, and under the patronage of the Prime Minister, His Highness Sheikh Sabah Khaled Al-Hamad Al-Sabah, and the presence and participation of major local and international companies from inside and outside Kuwait.
During the last day of the forum, the participants in the discussion sessions unanimously agreed on the importance of cooperation between the public and private sectors, in order to benefit from the technological developments that the world is experiencing at all levels.
The second and last day of the conference began with a discussion session on the “Shlonec” application launched by Zain Kuwait, in cooperation with the Ministry of Public Health and the Central Information Technology Agency, to follow up the positive cases of people with Covid-19 virus in Kuwait, and to provide the services they need throughout the period of institutional and home quarantine alike. .
Ghaleb Odeh, a digital investment analyst at Zain Kuwait, Saad Al-Jassar, moderated by the consultant at Nouf Expo, and Mona Al-Khabaz, a public health specialist at the Ministry of Health, participated in the seminar.
Al-Jassar emphasized that “Shlonak” came as a result of the tremendous cooperation that took place between the government sector represented by the Ministry of Public Health and the Central Agency for Information Technology on the one hand, and the private sector represented by “Zain” on the other side.
He added that digital transformation was among the clear and explicit strategies that Zain pursued even before Coronavirus, and that from here came the idea of creating an integrated electronic application that would help the Ministry accomplish the quarantine mission, stressing that the idea was presented to the Cabinet during the preparation phase for the process. Air evacuation of Kuwaiti citizens at the beginning of the Corona pandemic.
He added that after the cabinet approved the idea, the application was found, which was a magic solution to control the large numbers of citizens coming to Kuwait through various evacuation trips, so that Zain contributed about 35,000 SIM cards to those coming to Kuwait to download the application on their smartphones. They arrive to the homeland.
Al-Jassar pointed out that about 6000 people have worked around the clock since the launch of the application, to provide comfort requirements for its users, as the specialized dental center in the Salmiya area has been designated as an operational center that is fully equipped with specialized doctors, devices and employees, while providing the necessary means to ensure the confidentiality of information, especially since the application It contains a large amount of data and personal information related to those dealing with it.
He pointed out that there was an urgent need to make very quick decisions, as cooperation between Zain, Public Health and Information Technology contributed to taking these decisions, not to mention the cooperation of the public and private sectors and the cooperation of citizens and residents in the public interest, with the aim of besieging the epidemic. And eliminate it.
He said that the “Shlonak” application was used in the beginning to quarantine returnees from evacuation trips, and that after that the application was adopted to quarantine all those infected with the virus or even those in contact, whether those coming from abroad or those inside.
Al-Jassar pointed out the importance of confidentiality of information in the “Shlonec” application, and that the application operations center located in the Dental Specialist Center in Salmiya was secured through a security force that was organizing the entry and exit process. Doctors and technicians working at the center also signed a pledge to ensure the confidentiality of information. Because of this matter of great importance for the state and “Zain” alike.
The role of “health”
For her part, Al-Baker confirmed that the Public Health Department at the Ministry of Health played a major role in managing the emerging corona virus crisis, by developing more than one project, including the swabs project.
She pointed out that the administration has played a major role in monitoring the entry of arrivals through Kuwait Airport and the rest of the land and sea ports, examining arrivals and making the necessary swabs for them before entering the country, and making sure that all comers are loaded with the “Shlonec” application to ensure their compliance with the requirements of institutional or home quarantine.
She indicated that the administration has followed up more than 30,000 citizens who came to Kuwait within one month through various evacuation trips, something that could not be implemented by relying on manpower alone, indicating that the “Shlonak” application came as a practical and useful solution to carry out this tremendous task. .
Difficulties of «Shlonak»
On the difficulties encountered in the work of the “Shlonak” application, Al-Khabaz said that during the evacuation process, the number of citizens coming from abroad reached about 4000 people per day, which required providing an explanation to each of them separately about what the application is and how to deal with it, pointing out that the difficulty It was concentrated with some elderly people who do not have smart phones or do not have the ability to deal with the application.
Al-Khabaz added that after activating the application, other problems appeared, including health problems for some of the arrivals, so that work was done to provide doctors specializing in family medicine and to provide them through the application to provide medical advice to those patients who need it, in addition to providing medicine delivery service from hospitals to chronic diseases.
Al-Khabaz emphasized that the health sector in Kuwait is keen to follow the international standards provided by the accredited international organizations and centers, and that the Ministry’s cooperation with the private sector in this aspect has led to the implementation of this step in its correct form and in accordance with the required international standards.
Vice President of “SAP” Adrian Higgins addressed the issue of cloud services compatible with public services and regulated industries provided by the company, pointing out that there is a great task to advance in work to secure services and develop them for clients by building important applications that help in many businesses remotely.
Higgins explained that the development of services requires building secure applications that are available in a safe manner, pointing out that during this period there are expectations by citizens, which are most likely to provide remote services that are easily accessible and securely throughout the day, while there are government requirements which are securing services Effective, encrypted and protected.
Higgins discussed during his lecture the importance of cybersecurity to repel breaches and its difference from information security, which is related to data protection for users.
Precision protection systems
The engineer of technical solutions for cybersecurity at Cisco, Ayed Al-Qurtah, reviewed how to protect information, data and devices from intrusions through safe systems and software during the application of work from home.
Al-Qurtah said that changing the work environment from the workplace and using the systems of ministries and private sector institutions from inside the ministry or the entity to outside it makes the possibility of penetration high, which necessitates accurate and safe protection and encryption systems to enter and protect data and information.
He explained that all employees who are currently working remotely enter the networks and systems of ministries and private sector companies, via the Internet, which is considered to be fundamentally unsafe, and that their devices and data must be fortified with software and systems that guarantee their protection.