“Consumer Protection” records 280 complaints about high water bills during 2020


The Consumer Protection Association confirmed that it had received 280 complaints complaining to consumers about the high water bills during the year 2020 AD, calling on the company to count the actual number of those affected by the estimated reading, to disclose their number and communicate with them, and to address their grievances based on the principle of transparency and disclosure. He has a complaint to initiate with the concerned department of the water company to raise his grievance in order to obtain his right, and to answer all his inquiries with full transparency and clarity, indicating that every consumer has the right to resort to the Water and Electricity Regulatory Authority, and the association said in a statement: It is following with great interest complaints about high water bills Demanding that the National Water Company communicate with the affected consumers, answer their inquiries and address their grievances, and the association welcomed communication with all consumers to answer their inquiries through its various means, and the CEO of the National Water Company had sparked controversy in a media statement, in which he confirmed the issuance of a percentage of The invoices are estimated, and there is no approval from the Standards and Metrology Authority for smart meters, indicating that the company’s revenues during the year 2020 amounted to about 5.4 billion r. Yale, according to the current tariff, considering that these revenues are still very weak, and cover 25% of the cost, and that the annual expenses of the company amount to about 9 billion riyals, which include operating expenses and infrastructure development, stressing that to achieve sustainability in the service, financial sustainability must be achieved . He added: The average of bills amounting to less than 200 riyals amounted to about 80% of the total water bills, and the percentage of beneficiaries who have not previously paid the bills is 23%, and in a later statement the company explained that there is a percentage of the bills that are issued based on the estimated consumption rate of the past months, and its intention On raising the percentage of actual meter readings.

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