Al-Rawdan: The Kuwaiti market is mature and advanced … and ready for digital transformation


– “Zain” is a major partner for the public sector in implementing the digital transformation of the government

Eman Al-Roudhan, CEO of Zain Kuwait, emphasized the importance of the private sector’s participation in government digital transformation projects in Kuwait, and that the Kuwaiti market is very mature in this regard.

She pointed out that one of the most prominent evidence for this is the rate of smartphone penetration in the country, noting that there is a proven statistic that the size of the electronic grocery market in Kuwait during 2020 exceeded the size of the Saudi market, and everyone knows the difference between Kuwait and Saudi Arabia in terms of geographical area, population, spending capacity and so on. In addition, what is considered a clear indication of the maturity and readiness of the Kuwaiti market for digital transformation, stressing that it is necessary to accelerate the implementation plans for digital transformation in the government.

Abdullah Al-Mansour

This came during Al-Rawdan’s participation in a panel discussion titled “Unified Licensing System – A Model for an Integrated Electronic Service and Re-engineering Governmental Procedures”, within the activities of the first day of the eighth e-government forum, which was sponsored by “Zain” in Platina- “Inclusive e-government … an urgent necessity after the Coronavirus,” under the patronage of His Highness the Prime Minister Sheikh Sabah Al-Khaled.

Al-Roudhan said that the participants in the seminar summarized beautifully the steps for digital transformation in the government sector, whether it is related to putting forward a practical model for the success of digital transformation in Kuwait Municipality or the roadmap to accelerate digital transformation in the government sector in general.

Al-Roudhan presented an important point from the practical experience of “Zain”, as it is a pioneer in the fields of technology and digital transformation in the Kuwaiti market. It had effective steps and programs that it successfully implemented in the digital transformation, in addition to the participation in the same field in the government sector, in cooperation with Various government agencies, including the smart meters system with the Ministry of Electricity and Water, and the “Shlonak” platform to follow up on home quarantine in cooperation with the Ministry of Health, and others.

She added that it is necessary to have a unified platform for digital transformation to connect all government agencies, including the topic of the seminar, which revolves around the unified licensing system, which is the platform whose role goes beyond issuing licenses only.

She indicated that it can be used in other jobs after licenses, such as renewal, development, modernization, and others, and that one of the most important points that she benefited from from the reality of her practical experience is the importance of the stage of preparing and designing this platform, as the specifications and requirements must be standardized, which is an important factor for the success of this connection.

Al-Roudhan explained, “It is not practical for every government agency to adopt different specifications and requirements, which is unfortunately our reality today, as most government agencies began implementing their digital transformation a while ago, but they have non-standardized systems, and their linking systems are not integrated, and the file systems and documents used in them are not In order to avoid reinvestment again, these plans, specifications and requirements must be unified as an initial stage so that the implementation steps within the various stages of the digital transformation program in the country are efficiently achieved.

She added that the most difficult stage in implementing digital transformation is training the users who will benefit from this system, i.e. customers or citizens, and training human resources in government agencies, including employees and administrators, who will oversee the management and maintenance of this system, in addition to the material investment in the software and hardware necessary to operate it.

Rumor bugs

Al-Roudhan indicated that «there is another point from the reality of (Zain) experience as well, which is the importance of reviewing procedures. Digital for a large part of its importance in terms of smoothness and efficiency.

She stressed that here lies the importance of reviewing the procedures and systems currently in place, whether for the licensing system or otherwise, and that if there is more than one party, the unification process should be simplified between the various parties associated with this system, and that after that the procedures are properly automated and automated, to achieve the desired goals. From digital transformation.

Data protection

Al-Roudhan stressed the importance of data protection systems, and the need to build work teams and sustainable work systems for data protection and cybersecurity systems, in a rapidly and continuously evolving technological world.

She stated that it is necessary to unify the work systems related to protecting data and operations from breaches, leaks and weaknesses, and to review these procedures and systems periodically and continuously, so that they are sustainable, especially as they are considered a very important part of the success of the process of automating unified systems.

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