The results of a new report, “Artificial Intelligence for Governments,” issued by Oliver Wyman, a leading management consulting firm, indicate that the efficiencies generated by AI technologies can help governments in the Middle East save about $ 7 billion annually. According to the report, the Middle East and Africa region was one of the fastest growing regions in Internet Protocol traffic, with a growth rate that could reach 41% in 2022, as the current availability of data has contributed more than ever to enabling projects that depend on artificial intelligence and making it fully achievable Larger.
Manuel Abatt, a partner in the digital division, media, marketing and technology practices at Oliver Wyman emphasized that given the significantly expanding availability of data in various sectors and within the reach of individuals as well, artificial intelligence and other technologies have the potential to solve many of the financing and revenue related problems faced by governments. , And achieve tangible results.
The report highlights methods that have been applied by global governments that can be adopted and modified in line with regional strategies, goals and plans. The results of the report showed that citizens usually interact with government agents to conduct daily transactions, which may result in complaints related to the speed, quality and efficiency of business. Artificial intelligence techniques contribute to helping governments personalize these services by exploiting models that work to achieve Make the most of citizen features including better next-action technology models supported by chatbots or virtual assistants.
The report also indicated that governments can make use of artificial intelligence to shape the content of their policies.For example, technology can be used to monitor social media responses and local concerns that arise before formulating a specific policy, and tracking and analyzing results can allow government officials to take an interactive response and amend policies. In line with general concerns.
AI-assisted technologies can be used to complete mechanical tasks quickly and accurately. Combining technologies with the workforce gives citizens a more convenient experience, while saving employees’ time to work on more impactful tasks. Another approach indicated is the governments’ use of artificial intelligence techniques in managing their financial affairs, which contribute to simplifying algorithms to improve revenue collection, improve budget allocation, detect and reduce financial fraud, and increase government auditing capabilities to reduce corruption and avoid wasting taxpayer money. “Governments seeking to make the most of artificial intelligence technologies need to take a comprehensive approach that relies on learning from past events and standard best practices, taking into account the views of senior management positions,” added Manuel Abatt. “Governments can determine the size of investments in artificial intelligence and their priorities by knowing the purpose that these technologies will work to achieve, the priorities of sectors and issues that must be targeted with artificial intelligence techniques, measuring the impact of projects, and enhancing levels of success by taking advantage of the capabilities and methods of managing projects and resources,” Abat said. Artificial intelligence efficiently. ” According to the report, designing and implementing an AI roadmap is a priority that ensures the sustainability and resilience of various government activities. The report also highlights the benefits of AI for governments that were tangible at the end of 2019 and are now more important in light of the global coronavirus pandemic.